Working with the India Team

In case it didn't come through loud and clear from last year's blog entries, I really did enjoy my trip to India last year and truly enjoyed meeting and working with the team. Face to face is the way to go. I know it is more expensive, time consuming, tiring, etc., but it works wonders; allowing you to build relationships you can't build via the phone or instant messaging. When I arrived in the office on Monday, I was greeted by smiling faces and "welcome backs" from the Australian shift team. This team begins work at 3am local time to support our Far East and Oceania clients and teams. They are a tough group! The rest of the day involved catching up with all the shifts as they arrived (and with e-mails and rapidly falling behind work tasks from traveling for 2 days). The enthusiasm of the whole team is contagious. They are really excited that I am here to teach them new skills and to learn more about the products I support. This is going to be another good trip!