What's going on at work....

This is the office in Bangalore. There are a number of buildings in this complex, surrounding this plaza. The ground level has restaurants, bars, shopping and a food court. They have done a nice job fixing this up since last time I was here.

I have been really impressed with the team during the past week and a half. They are well prepared to assume the additional responsibilities I am here to teach them about. They are asking great questions about the scripts and about the results they are seeing. They have found a couple of things we have passed on to the technical team to look at.

The second set of sessions I have held with the teams has been to answer questions that they have, or that they get on a regular basis, and wanted to ensure they were addressing correctly. Again, they asked great questions, and luckily I knew them ahead of time so that I could prepare (don't want the "expert" looking stupid and not knowing the answers!). Going through their questions and walking them through some of recent enhancements to the system really gave us an opportunity to look at some of the more complex stuff going on, and to share with them some examples of how the system was being used by our engagement teams. The initial set of test scripts they are looking at are basic functionality, we will be phasing additional, more complex scripts over the next couple of months. That is where they will really learn a lot about the system and what it can do, which will then allow them to share advice and answer questions from the people who contact them better than they do today.

This is the Australia Shift team

(l-r Kirthi, Smita, Noor, Nisha, Narendra, Mai)

The UK Shift Team

(l-r Shwetha, Philia, Sailo, Mumpy, Navya, Khizer)

and the US Shift Team (daBoyz!)

(l-r Jerin, Fahad, Chandan, Digvijay, Sujay, Avaiz, Joseph, Weibert)

Cheryl and Dilini