I had first of two of the 2-hr sessions with US/UK team Tuesday. It went really well. The team was very interactive and asked great questions. I have been very impressed with the team. They seem really excited about eRoom and have done really well on the test e-mails we provided them to look at. Day Two (Wednesday) of the training allowed me to show more of the detailed functionality of the tool. I was showing them some real live examples of databases that had been setup. One of them was for the London Deployment Meeting Gill sponsored in January. The database captured details about all attendees, including a picture of the person. Since they have never met these people we spent some time going through the attendees photos. It was very interesting hearing their comments about the pictures and the people they have come to know over the phone! Thursday starts the session for the Australian team. We go live covering help desk support on Monday. I feel confident they will do well. I'll let you know.
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