"Good Morning Mr. Fay"

One thing I have noticed here is that customer service is king. Everyone is very friendly, they pay attention to details and appear to have a great work ethic. Monday morning on the way to breakfast, three different hotel staff members greeted me with "Good morning, Mr. Fay." Not bad for having been there for 24 hrs, most of which I was either sleeping or out of the building.

One of the nice things about the hotel is the free buffet breakfast. Being my first day in the office, I wanted to make sure I was well nourished. The food was excellent. I now have a new favorite for breakfast: Masala Dosa. They also have cereal, which is my normal breakfast when home, but as they say, when in Bangalore.....

Traffic in India is not very organized. (Click the arrow to view)





As you can see, travelling can be quite hazardous. To be honest, my experience it that it is worse than what the video shows. There are certainly no red light traffic camera's like in Cleveland, and from what i can tell, no true "rules of the road" other than every man, women, child, dog and cow for themselves!


The office is new and in an area that is currently under development. The facility is still under construction and the team has been here for less than a year. The team seemed very excited to meet me. The Australian team was working when I arrived. As the UK and US teams arrived throughout the day, it was apparent they were very excited that I had made the long visit to train them in their new responsibilities. It was great meeting them in person, much easier than previous introductions via video conference. Seeing a person's expressions face to face, not being impeded by technology shortcomings, makes it so much easier to exchange ideas and information in person.